Customer care and salon training always come first




At Johnston Brady our team is our greatest asset. Training is paramount; on going and always evolving.

We aim to help everyone to achieve their full potential and creativity. We place great emphasis on on going skills training and we have regular instruction on new developments in client care.


We are very proud to hold the prestigious Investors In People accreditation, awarded for excellence in staff training and development. We believe our clients benefit from this commitment to quality team training – making the experience of visiting any of the Johnston Brady salons second to none.


Caring for your hair

The relationship with our clients doesn’t end when you leave the salon. We are always on call for free advice when you need it. If you don’t have time to phone, follow our guidance below on key hair care in between visits.

  • Cleansing

    We recommend that you use a shampoo designed for your hair type. You may find that you have a combination of hair types for example; greasy at the roots and dry at the ends. We will always advise you on the correct products to use. Using large amounts of shampoo is not necessary. By evenly spreading a small amount throughout the hair and thoroughly rinsing with water, you will effectively cleanse the hair without making the hair flyaway or lank.
  • Moisturising

    Moisturising It is important to moisturise your hair on a regular basis unless otherwise instructed by your stylist. Some hair moisturisers work on the outside of the hair making detangling easier and others work on the inside structure of the hair strengthening it from within. Your hair may become damaged by many elements such as colouring, using heated appliances, extreme weather and climatic conditions. Prevention is always better than cure so always protect your hair if it is to be exposed to any of these harmful elements.
  • Maintenance

    In order to maintain the shape of your style and health of your hair, you should visit the salon regularly for a cut and style. By the term ‘cut and style’, we mean that the hair is ‘trimmed’ back into shape. Depending on the length of your hair, you should try and visit the salon every 4-5 weeks for short hair, 5-6 weeks for medium length hair and 6-10 weeks for long hair. Of course this may vary for each individual but it is a great guide for organising your next appointment.
  • Equipment and Tools

    There are many implements that may be used for styling hair. Most are heated appliances and should be used with caution. With hairdryers you should always point the air flow down the hair and use a cool setting to avoid scorching the hair. Where it is not possible to reduce the temperature, you should always use a heat protective product and avoid using going over the hair too many times. Always ensure that the hair is fully dried before using any heated appliances directly on the hair.
  • Colour and Volume

    Once your happy with your fabulous new hair colour or added wave and volume, follow these simple guidelines to keep your style looking great.

    Tips for coloured hair care

    • Ideally wait a couple of days to shampoo your hair and , for the first few washes, use an old towel to dry the hair particularly with darker colours.
    • Do not swim in a chlorinated pool for at least two weeks, After that always wash your hair with a chlorine removing shampoo.
    • Try to avoid exposing hair to harsh sunlight or sun beds. If you are in strong sunlight always use a protective barrier product.
    • When  applying  any sort of heat to the hair, use a styling aid to protect the hair.
    • After shampooing and conditioning, treat your hair gently. Squeeze out excess water with a towel and do not rub dry.
    • Use the shampoo, conditioner and treatments recommended by your stylist as this will prevent any unnecessary damage to the hair.
    • Visit the salon regularly to maintain colour and remove any damaged ends.


    Volume Treated Hair Care

    • Don’t shampoo your hair for at least two days
    • Never rub your hair vigorously after washing. Gently squeeze out the excess water with a towel.
    • Take care when combing. Use a wide tooth comb. Never comb your hair flat or straight.
    • Avoid swimming in a chlorinated pool for two days. Shampoo your hair immediately after swimming with a chlorine removing shampoo.
    • Always use a gel or cream protective barrier product when your hair is exposed to bright  sunlight.
    • Use the shampoo, conditioner and treatments recommended by your stylist as this will prevent any unnecessary damage to the hair.
    • Make regular visits to the salon to have your style re-shaped. Removing damaged ends will help maintain volume and texture.


    If you need advice please ask, it’s FREE!